Faq
Frequently Asked Questions – Livaro Decor
Welcome to the Livaro Decor FAQ page
Here you’ll find clear answers to the most common questions about our products, orders, shipping, payments, and returns. We’ve kept things simple, transparent, and friendly — just the way shopping should be.
About Livaro Decor
What is Livaro Decor?
Livaro Decor is an lifestyle store offering carefully selected home décor and everyday living products designed to bring comfort, style, and functionality into your home.
Where is Livaro Decor based?
Livaro Decor is based in Belgium, serving customers across Australia only.
Orders & Products
How do I place an order?
Simply choose your favourite items, add them to your cart, and complete checkout using one of our secure payment options. You’ll receive an order confirmation email once your purchase is complete.
Will the product look exactly like the photos?
We do our best to display products as accurately as possible. However, slight variations in colour or appearance may occur due to screen settings or manufacturing differences.
Can I change or cancel my order?
If your order has not yet been processed, we may be able to help. Please contact us as soon as possible at Info@livarodecor.com.
Shipping & Delivery
Where do you ship to?
We ship across all of Australia. Shipping availability and delivery times may vary depending on your location and local carrier conditions.
How long does delivery take?
Estimated delivery times are shown at checkout. Please note that these are estimates and may vary due to shipping carriers, customs, or peak periods.
Do you offer free shipping?
Yes! We aim to keep costs as low as possible for our customers, which is why we offer free shipping on all orders.
Payments & Security
What payment methods do you accept?
We accept secure payments via major credit and debit cards, as well as other trusted payment providers shown at checkout.
Is my payment information safe?
Absolutely. All transactions are processed through SSL‑encrypted checkout systems. We never store your full payment details.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy from the date you receive your order. If you’re not satisfied, you can request a return within this period.
How do I start a return?
Simply contact our support team at Info@livarodecor.com with your order number. We’ll guide you through the process.
When will I receive my refund?
Once your return is received and inspected, approved refunds are processed to the original payment method. Processing times depend on your bank or payment provider.
What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with photos of the issue. We’ll make it right as quickly as possible.
Legal & Consumer Rights
What if I’m located in the European Union?
EU customers are entitled to a 14-day right of withdrawal in accordance with European consumer protection laws.
What if I’m located in Australia?
Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product is faulty, not as described, or unfit for purpose.
Contact & Support
How can I contact Livaro Decor?
We’re always happy to help
You can reach us at:
Phone Number: +32 470 40 92 81
How quickly do you respond?
We aim to respond to all inquiries within 24–48 business hours.
Still have questions? Don’t hesitate to reach out — we’re here to make your shopping experience smooth, enjoyable, and stress‑free.
Thank you for choosing Livaro Decor
