Return Policy
Return & Refund Policy – Livaro Decor
Last updated: 17/01/2026
At Livaro Decor, customer satisfaction is important to us. This Return & Refund Policy explains your rights and our obligations regarding returns, refunds, and exchanges, in compliance with Australian Consumer Law (ACL), European consumer regulations, and Google Merchant Center requirements.
1. 30-Day Return Policy
We offer a 30-day return period from the date you receive your order. If you are not satisfied with your purchase for any reason, you may request a return within this timeframe.
2. Eligibility for Returns
To be eligible for a return:
-
The item must be unused, unworn, and in its original condition
-
The item must be returned in its original packaging
-
Proof of purchase (order confirmation or receipt) is required
Certain items may be non-returnable for hygiene or safety reasons. These exceptions will be clearly stated on the product page where applicable.
3. How to Initiate a Return
To request a return, please contact us at:
Include your order number and reason for return. Our support team will provide return instructions. Unauthorized returns may not be accepted.
4. Return Shipping Costs
-
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
-
We recommend using a trackable shipping method, as Livaro Decor is not responsible for lost return shipments.
5. Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be processed to the original payment method
-
Refund processing times may vary depending on your bank or payment provider
6. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photographic evidence.
In accordance with Australian Consumer Law, customers are entitled to a repair, replacement, or refund for products that are faulty, not as described, or unfit for purpose.
7. EU Consumer Right of Withdrawal
If you are a customer located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
To exercise this right, you must notify us in writing within the 14-day period. Returned items must meet the eligibility requirements outlined above.
8. Exchanges
If you wish to exchange an item, please contact our support team. Exchanges are subject to product availability.
9. Non-Returnable Items
The following items are not eligible for return unless faulty:
-
Items marked as final sale
-
Gift cards
-
Items that show signs of use or damage caused by the customer
10. Late or Missing Refunds
If you have not received a refund within the expected timeframe, please first check with your bank or payment provider. If the issue persists, contact us at Info@livarodecor.com.
11. Policy Updates
Livaro Decor reserves the right to update or modify this Return & Refund Policy at any time. Changes will take effect immediately upon publication on our website.
12. Contact Information
For any questions regarding returns or refunds, please contact:
Phone Number: +32 470 40 92 81
By placing an order on our website, you confirm that you have read, understood, and agreed to this Return & Refund Policy.
